Mercedes-Benz Australia/Pacific Pty Ltd — Mercedes-Benz GLE MY2019-2020

PRA number


Campaign number


Published date

Product description

Mercedes-Benz GLE
Model Years 2019-2020

993 affected vehicles
Identifying features

VIN (Vehicle identification number)

See attached VIN list

What are the defects?

The drain hoses of the air conditioning system may not have been correctly installed and condensation may leak into the vehicle interior and cause malfunctions in different electrical components.

What are the hazards?

Various electrical components may not function correctly and the risk of fire caused by a short circuit could increase. The automatic emergency call (eCall) may fail and it may not be possible to unlock and/or start the vehicle, or to activate engine limp-home mode. This would increase the risk of an accident causing injury or death to vehicle occupants or other road users.

What should consumers do?

Owners of affected vehicles will be contacted by Mercedes-Benz and are asked to make arrangements with their nearest authorised Mercedes-Benz dealership to have the work carried out as soon as possible.

A full list of authorised dealerships can be found at…

Alternatively, consumers may use the Mercedes-Benz online booking service, by visiting

Traders who sold this product

Authorised Mercedes-Benz dealerships

Where the product was sold


Dates available for sale


Responsible regulator

Department of Infrastructure, Transport, Regional Development and Communications is the responsible regulator for this recall.

Product category