FAQ for Takata airbag recalls

A compulsory recall has been announced in Australia for motor vehicles containing defective Takata airbags. The following frequently asked questions provide consumers with further information.

What's the difference between the compulsory and the voluntary recalls?

Voluntary recalls are initiated by the suppliers. A compulsory recall is ordered by the responsible Minister.

A number of vehicle suppliers have voluntarily recalled vehicles fitted with defective Takata airbags in Australia. The compulsory recall requires all suppliers of vehicles with defective Takata airbags to recall all affected vehicles in Australia.

The compulsory recall specifies the manner and timing of the recall activity, which may be different to recall activity under the voluntary recalls. Suppliers may face penalties if they don’t meet the requirements in the compulsory recall. A compulsory recall doesn’t compel consumers to bring in their vehicles for replacement of the airbag, but it does require vehicle suppliers to undertake various obligations which will facilitate the recall and replacement of affected airbags.

Do I have more rights under the compulsory recall?

The compulsory recall requires all suppliers of vehicles with defective Takata airbags to recall the vehicles and specifies the timeframe for replacement of the airbag. You can have confidence that if your vehicle is affected, it will be fixed within a specified timeframe.

The compulsory recall may also require suppliers to provide consumers with loan/hire cars or reasonable alternative transportation in certain circumstances during the replacement process. Suppliers may face penalties if they fail to comply with a requirement of the compulsory recall.

Importantly, consumers still have rights and remedies (and suppliers have obligations) under other laws (including the Australian Consumer Law).

How do I know if my vehicle is affected by the recall?

Your vehicle manufacturer will contact you to arrange a free replacement of the airbag when it initiates recall action for your vehicle. Make sure they have your correct contact details to contact you when it’s time for your replacement.

You can check if your vehicle is under active or future recall by looking on the vehicle manufacturer's website or on our website.

You will need to know your vehicle identification number(or ‘VIN’), which is a unique 17 character serial number that can be found on your vehicle or in documentation (such as registration documentation).
See: How to find your VIN number

Alternatively, if you have your vehicle's registration plate number, you can quickly check to find out if your vehicle is affected at: IsMyAirbagSafe.com.au or by texting 'Takata' to 0487 AIRBAG (247224).

If your vehicle is affected, the vehicle manufacturer’s website contains a searchable recall database that will indicate whether your vehicle is:

  • under active recall for replacement now
  • under critical recall (including alpha airbags) and should not be driven
  • scheduled for future recall with the date it will be recalled in the future, or
  • if the recall or replacement is completed.

Can a Personal Property Securities Register (PPSR) search tell me if a vehicle is captured under the Takata Recall?

Yes. The PPSR is a national online register that provides information to help protect consumers and industry when they are buying personal property such as used cars.

If you check the PPSR before you buy a car, you can find out if the car has a security interest, such as a loan or lease, attached to it. This is important because if you buy a car that is subject to a security interest, it is possible that a person or entity (such as a bank) with a security interest will legally be able to repossess it.

As part of the Australian Government response to the Takata Airbag Recall, the PPSR has also been updated to provide consumers and industry with information about whether it is affected by the Takata Airbag Recall. If the car is affected, the certificate will clearly state:

This vehicle is identified as being affected by the compulsory Takata airbag recall.

Please check the vehicle’s recall status on the manufacturer’s website or by contacting them directly or by entering your registration details at www.ismyairbagsafe.com.au.

Faulty airbags can kill or seriously injure you and your passengers.

For more information about the compulsory Takata recall see www.productsafety.gov.au/recalls.

The cost of a PPSR search is $2.00 GST inclusive. Please visit https://www.ppsr.gov.au for further information.

I saw the 'Faulty airbags? Don’t die wondering' advertisement. What can I do next?

Visit IsMyAirbagSafe.com.au to enter your number plate and the state or territory of vehicle registration. You will receive one of the following three messages on screen:

  1. your vehicle is affected
  2. your vehicle is not affected
  3. your vehicle status is unknown.

If your vehicle is affected, follow the link provided to the vehicle manufacturer’s website database to find out if your vehicle is under active, future, critical (alpha) or completed recall.

If it says your vehicle status is unknown, you may have entered an incorrect number plate or your vehicle may be a privately imported vehicle and will need to contact your importer for more information. Follow the link on the website to the relevant vehicle brand or contact your vehicle brand for more information.

See also: How do I know if my vehicle is affected by the recall? (above)

Why is the Federal Chamber of Automotive Industries (FCAI) advertising the compulsory recall?

Under the compulsory recall, suppliers of affected vehicles were required to provide the ACCC with a Communication and Engagement Plan for contacting, communicating and engaging with consumers to maximise the replacement of defective Takata airbags in their vehicles. These plans included advertising and media to raise awareness of the recall through print advertisements, radio, television advertising, press, social media posts, paid and digital advertising. The compulsory recall allows suppliers to submit communication plans jointly or individually. On 30 July 2018, the FCAI (on behalf of many of the major suppliers) launched a joint communications campaign to raise awareness about the recall and to urge consumers to check if their vehicles are affected.

What should I do if my vehicle is recalled?

If your vehicle is under active recall, contact the supplier as soon as practicable and make an appointment to get the defective airbag replaced. Contact information for your supplier is included in recall correspondence, on the supplier’s webpage and on our vehicle supplier contact details page.

Replacements are free of charge. If you think you have been charged, please report it to us.

You should also ensure that your supplier has your correct contact details. This will ensure you receive all correspondence regarding the recall, particularly if your vehicle is under future recall.

Which vehicles are the highest priorities for airbag replacement?

Replacements of critical airbags, including alpha airbags in vehicles must be scheduled immediately as they pose a heightened risk of rupture.

For vehicles that contain other types of defective Takata airbags, older vehicles and those exposed long-term to hot and humid conditions are at increased risk of an inflator rupture. Driver side airbags (as compared with passenger side airbags) also pose increased risk of serious injury or death if a rupture does occur due to the proximity of the airbag to the driver and its positioning in the steering wheel.

Consequently, the compulsory recall requires suppliers to prioritise replacement of airbags in vehicles which fall into one or more of the following categories:

  1. vehicles currently registered in areas of high heat and humidity
  2. older vehicles, particularly those that are older than 6 years
  3. vehicles with driver-side inflators.

What is a critical recall?

Owners of vehicles under 'critical' recall need to take immediate steps to have the airbag inflators replaced because there is a heightened safety risk of injury or death and it is critical that replacement occurs immediately.

The critical category applies to alpha airbags and also includes other airbags specified by the vehicle manufacturer. The Recall Notice allows vehicle manufacturers to designate vehicles as critical if there is evidence or information about safety risks which makes recalls of these vehicles urgent.

It is strongly recommended that owners of these vehicles with critical airbags stop driving their vehicles immediately. The supplier should offer to arrange for your vehicle to be towed to the place of replacement or for a qualified technician to travel to you (or some similar arrangement) so that you do not have to drive your vehicle if you do not wish to do so.

What is a Takata alpha airbag?

Alpha category airbags are a subset of critical Takata airbags that were installed in some vehicles supplied in Australia between 2001 and 2004. Critical alpha airbags have been identified as posing a significantly higher safety risk than other Takata inflators because they have been shown to rupture more frequently. Alpha category airbags are listed under critical recall.

It is critical that owners of vehicles with alpha airbags take immediate steps to have the airbag inflators replaced because of the significant risk of injury or death associated with these inflators.

It is strongly recommended that owners of these vehicles stop driving their vehicles immediately. The supplier should offer to arrange for your vehicle to be towed to the place of replacement or for a qualified technician to travel to you (or some similar arrangement) so that you do not have to drive your vehicle if you do not wish to do so.

What about the like-for-like replacements? Is this safe?

Yes, it is safe for a time. The risk of a defective Takata airbag rupturing may arise between 6 and 25 years after it is installed in a vehicle. In areas of high heat and humidity, the risk of rupture may arise between 6 and 9 years.

Due to the large number of vehicles affected by the recall, risk-based scheduling of replacement airbags is necessary as some suppliers need time to develop, test and manufacture new replacement parts. While these replacement parts are being produced, some suppliers have used recently manufactured (‘like for like’) Takata airbag inflators as an interim measure for occupant safety. If a supplier has done a ‘like for like’ airbag replacement in your vehicle, then they will contact you to arrange the replacement at the designated time.

From the time of the compulsory recall, a supplier doing a like for like replacement must notify you at the time it does so (verbally and in writing) that the airbag will need to be replaced again. The supplier must also put a notice on your windscreen and in your engine bay stating that a further replacement is required. If such a replacement was done in the past, you may not have been notified of the need for a further replacement at the time (but the supplier will now notify you, and it will advise you when it is time to replace the airbag, as long as it has your correct contact details).

You should not postpone having your affected airbag replaced by a new airbag due to concerns that the replacement may be the same type as the old inflator. The newer airbag will not pose a safety risk for some time. The older the vehicle, the higher the risk of misdeployment and the more urgent the need for replacement.

Contact your vehicle manufacturer if you are unsure.

Should I disconnect my airbags while I’m waiting for a repair?

No, road safety authorities advise consumers not to disconnect or disable airbags.

Airbags are a supplemental protection mechanism that are designed to work best in tandem with seat belts. If a consumer is involved in a car accident, it is far more likely that the Takata airbag will perform properly and will protect the occupant during a collision than it will misdeploy and possibly cause harm.

Additionally, if the airbag(s) are disconnected then the vehicle may be considered by road safety authorities as unroadworthy, which may compromise eligibility for registration or insurance.

Can the replacement part be shipped to me/my local mechanic for installation?

No. Airbags contain explosive materials and are dangerous to handle. There are restrictions around transporting them and they should only be fitted to vehicles by suitably qualified mechanics.

Replacement of the airbag will usually be done at a dealer in the supplier’s network. However, in special circumstances, a supplier may authorise a third party to conduct the replacement free of charge to the consumer.

What are the requirements for getting a loan or hire car?

You can ask for a replacement vehicle, but a supplier may not be legally required to provide one to you.

If you are required to leave your vehicle with the supplier for more than 24 hours in order to replace the airbag, then the supplier must provide you with a loan or hire car, or offer to fund or provide reasonable alternative transportation, if you request it.

In addition, if your vehicle is in the critical recall category, the supplier should offer to tow the vehicle to the place of replacement or arrange for a technician to travel to you, so that you do not have to drive the vehicle.

What are my rights when making a complaint to a supplier?

The compulsory recall requires suppliers to have a dedicated person or team to review and resolve consumer questions and complaints as part of their dispute resolution process. If you aren’t able to resolve your issue at the first point of contact with the supplier, they must have a process for prompt escalation of consumer issues. This process may include escalating the matter to a qualified person, who must make every effort to assist you to resolve any dispute in accordance with the supplier’s obligations under the Australian Consumer Law.

If you are unable to resolve your complaint with the supplier through this process please report it to us.

What are special circumstances?

Suppliers must make special arrangements for replacement where reasonable in the circumstances and requested by the consumer. Suppliers must bear the cost of these replacements, including any necessary transportation costs in arranging for vehicles to be repaired.

Special circumstances include (but are not limited to) situations where the consumer is:

  • elderly, infirm, or disabled
  • located more than 250 kilometres from the nearest place of replacement, or
  • located on an island which does not have a dealer in the supplier’s dealer network or another qualified place of replacement authorised by the supplier.

When considering a request for special circumstances, suppliers should have regard to:

  • priority factors such as age and location of the vehicle, including
  • the vehicle’s history, the immediate location and environment it is now being driven in, regardless of where it is registered
  • whether the vehicle can be safely and legally driven to a repair facility (e.g. if the vehicle is currently unregistered or un-driveable)
  • how the vehicle is being used and frequency of use, (e.g. whether it will impact the consumer’s work in addition to private use)
  • driver capacity and circumstances that may increase the consequence of a misdeployment (e.g. consumer’s medical condition).

Can suppliers repair vehicles earlier than scheduled?

Where sufficient parts are available to meet replacement schedules in accordance with priority factors, suppliers are encouraged to bring forward repairs of affected vehicles where possible. For example, where parts become available earlier than scheduled or where a vehicle is being serviced and surplus parts are available.

I was in a crash and had a replacement airbag installed by a repairer. How can I tell if the replacement airbag is an affected Takata airbag?

Contact the business that replaced your airbag and ask what type of airbag was fitted into your vehicle, and then check with the supplier of your vehicle to confirm whether the inflator is an affected airbag. If the business that replaced the airbag is not able to provide the information, contact the vehicle supplier to arrange for the airbag to be checked. If your vehicle was fitted with a defective Takata airbag inflator, the supplier of your vehicle will confirm details regarding time for recall and replacement of the airbag.

Why aren’t both the driver and passenger side airbags in my car subject to a recall?

It is possible that only one of the airbags in your vehicle is affected by the recall, as manufacturers may use airbags made by multiple suppliers in the same vehicle.

However, in some vehicles, both the driver and passenger side airbags are defective. Your supplier may replace these at different times, depending on spare parts availability, though they must try to replace both at the same time.

What about second-hand vehicles?

Regardless of whether you bought your vehicle brand new or second hand (including from a private seller), you are entitled to receive a replacement airbag free of charge from the manufacturer.

To ensure that you are notified if your vehicle is subject to the Takata airbag recall, you should contact the Australian office of the manufacturer of your vehicle to ensure that they have your current contact details.

If your vehicle is affected by the recall, and you sell your car prior to receiving your final replacement, you should advise the new owner that the vehicle has an affected Takata airbag that will require replacement, and contact the Australian office of the manufacturer and provide them with the new owner’s contact details (with the new owner’s consent).

I recently bought a second hand car and have just received a letter about the recall. I wasn’t told about the recall when I purchased the car. What are my rights?

Businesses must not sell cars that are under active recall before having the defective Takata airbag replaced. Businesses that fail to do so may face penalties for non-compliance with the compulsory recall

If your car was under active recall at the time you purchased it from a second-hand dealer, please report it to us.

If recall action is not yet initiated for the car, and the second-hand dealer knows that the vehicle is subject to future recall, then the dealer can still sell it to you, provided they inform you about the future recall. They must also advise you of the risk associated with the airbag. This information must be given to you verbally and in writing.

The compulsory recall only applies to businesses, so if you are buying a vehicle from a private seller, they are not required to tell you about the recall prior to the sale. Consumers who are considering buying a second hand car from a private seller should check the Takata airbag recalls list for information about vehicle recalls.

Regardless of whether you purchased the vehicle from a business or a private seller, you are entitled to a free repair from the manufacturer.

Does the recall affect my vehicle registration or insurance?

The Takata airbag recall does not automatically make the vehicle unregisterable under state or territory transport laws.

State and territory registration authorities are considering vehicle registration sanctions for vehicles fitted with high risk defective Takata ‘alpha’ airbag inflators. These are fitted to certain Honda, Toyota, Nissan, BMW, Mazda and Lexus cars, with models sold between 2001-2004. The registration sanction is only applicable to vehicles fitted with a faulty alpha Takata airbag, and where the registered vehicle owner fails to respond to multiple recall notifications from the vehicle manufacturer to arrange replacement.

Steps to implement registration sanctions are currently underway in several states and territories. If you are concerned that your vehicle’s registration may be impacted, check to see if your vehicle is fitted with an alpha airbag and, if it is, contact your vehicle manufacturer to arrange a replacement immediately. The ACCC recommends that these vehicles should not be driven. You can also contact your state or territory vehicle registration authority for more information about registration.

The recall should not affect your insurance unless your registration is suspended, cancelled or not renewed by a state or territory registration authority. If your insurer tells you otherwise, you should seek confirmation of your insurer’s position in writing so that you may seek advice from the Insurance Council of Australia and/or the ACCC. If the issue is not resolved, please report it to us and provide a copy of the advice you have received from the insurer.

What should I do about my grey/parallel imported vehicle?

The compulsory recall only applies to suppliers in Australia. If you own an enthusiast or specialty vehicle that is not generally available for sale in Australia (sometimes known as a grey or parallel import), you should contact the manufacturer’s head office in the country the vehicle was imported from to check whether it has an affected Takata airbag that requires replacement.

If you purchased the vehicle directly from an overseas company and imported it into Australia on your own behalf, you should contact the vehicle manufacturer’s Australian office to see if they can arrange a replacement or provide the necessary spare parts.

If you purchased the grey/parallel imported vehicle from a business in Australia, you should check with them to see if your vehicle is affected by the compulsory recall. As the supplier, the grey/parallel import business is required to arrange for the airbag to be replaced in your vehicle. If the business will not replace your airbag, please report it to us.

Does the compulsory recall affect my rights under a class action?

The compulsory recall is independent from any class actions against vehicle suppliers. The ACCC is not involved in any class action relating to Takata airbags. You should seek independent legal advice for more information about any class action.

Despite your involvement in any class action, if your vehicle is under active recall, it is important that you schedule a replacement as soon as possible to ensure the safety of all those driving or riding in your vehicle.

When is a vehicle supplied under the recall notice?

Under the compulsory recall, a vehicle is considered supplied or re-supplied by a business when it is sold, leased or hired. This includes vehicles hired through a hire-purchase arrangement or an arrangement where a consumer purchases or obtains ownership of the vehicle at the end of a lease arrangement.

Can I hire or lease a vehicle with defective Takata airbags under active recall?

No, a business must not supply you a vehicle if it is fitted with a defective Takata airbag inflator under active recall in any circumstances. Businesses that supply consumers with such a vehicle may face penalties for non-compliance with the compulsory recall. Only after the defective Takata airbag has been replaced in the vehicle can the vehicle be hired, leased or sold to you.

Can I hire or lease a vehicle with defective Takata airbags under future recall?

Yes, under certain conditions. Before supplying you with a vehicle with a defective Takata airbag under future recall, the business may be required to notify you verbally and in writing of certain matters depending on how old the vehicle is and whether it is a short or long term hire/lease arrangement

Short term arrangement (no more than 90 days):

  • Takata airbags that are less than 6 years old at the time of supply pose no known safety risk. For this reason, a business hiring or leasing you a vehicle under 6 years old at the time of supply and during the arrangement is not required to inform you of the presence of the airbag.
  • If the vehicle is under 6 years old at the time of supply but will turn 6 years old during the arrangement, you must be notified verbally and in writing that the vehicle has a defective Takata airbag and the vehicle is under future recall. You must also be advised of the possible safety risks associated with the airbag.
  • If the vehicle is over 6 years old at the time of supply, you must be notified verbally and in writing that the vehicle has a defective Takata airbag and the vehicle is under future recall. You must also be advised of the possible safety risks associated with the airbag.

Long term arrangement (more than 90 days):

  • If the proposed hire, lease or hire purchase is for a period of more than 90 days, then regardless of its age, you must be notified verbally and in writing that the vehicle has a defective Takata airbag and the vehicle is under future recall. You must also be advised of the safety risks associated with the airbag. The business will also ask for your consent to provide your contact details to the vehicle manufacturer. This is so the vehicle manufacturer can send you any recall communications, especially if the vehicle becomes subject to an active recall during the term of your hire or lease arrangement.

Can a new or demonstration vehicle be sold with a defective Takata airbag installed?

No. Dealers must not sell or supply any new or demonstration vehicle with a defective Takata airbag in any circumstances after 31 December 2018 or at any time if the vehicle is under active recall. Since 31 December 2018, any defective Takata airbag in any new or demonstration vehicle must be replaced before the vehicle can be sold.

More information

About the compulsory recall