Volkswagen Group Australia Pty Ltd — Volkswagen Crafter MY2019-2020

Identifying features

VIN (Vehicle identification number)
See attached VIN list

What are the defects?

Windows for a limited number of Crafter vehicles may have been incorrectly stored during production and become damaged. Affected windows could allow water into the vehicle and could even fall off the vehicle.

What are the hazards?

A car window falling onto the road could cause an accident involving other road users, causing potential injuries or death.

What should consumers do?

Affected consumers will be contacted directly by Volkswagen to organise an inspection and repair, free of charge.

Owners of affected vehicles can also contact the Volkswagen Recall Campaign Hotline on 1800 504 076 (Monday to Friday, 8.30am-8pm AEST) or visit https://www.volkswagen.com.au/app/locals/find-dealer

Traders who sold this product

Authorised Volkswagen dealers

Where the product was sold
Nationally
Dates available for sale
  • 1 July 2018 - 29 September 2020

Responsible regulator

Department of Infrastructure, Transport, Regional Development and Communications is the responsible regulator for this recall.

Department of Infrastructure, Transport, Regional Development and Communications
Product category