SRS Australia Pty Ltd — Helix Residential Pool Slide


What are the defects?

The user may exit the lower section of the slide (flume) before reaching the pool entry point.

What are the hazards?

Exiting the slide before entering the pool poses a fall hazard, which can result in serious injury.

What should consumers do?

Consumers should stop using the pool slide immediately. The slide does not need to be removed from the pool deck.

Consumers who purchased the affected slides will be sent a free slide rail extension kit, which adds height to the lower section of the outer slide wall to prevent users from exiting the slide before entering the pool. The kit is currently in production and consumers will be notified when it is available. The kit and detailed installation instructions will be sent to them and a video will be posted on the website: The slide rail extension kit can be installed by the slide owner in approximately 20 minutes.

Consumers can obtain further information by contacting SRS Australia by emailing, by calling 07 3812 2283 or by visiting

SRS Australia Pty Ltd
Traders who sold this product

Certain distributors of SRS Australia Pty Ltd and retailers of the Helix slide.

Where the product was sold
New South Wales
South Australia
Western Australia
Dates available for sale
  • 1 June 2014 - 31 July 2015

Responsible regulator

Australian Competition and Consumer Commission is the responsible regulator for this recall.

Australian Competition and Consumer Commission
Product category