SEW-Eurodrive Pty Ltd — MovitracB Frequency Inverter with Firmware 17 Installed in Devices such as In-Home Passenger Lifts

Photograph of Frequency inverters

What are the defects?

In-home passenger lifts using frequency inverters that have Firmware 17 installed may exhibit unexpected behaviour during operation.

What are the hazards?

The equipment fitted with the affected inverter can become jerky, sag or fall uncontrollably when in use, which may result in serious injury.

What should consumers do?

Stop using the affected equipment immediately and contact SEW Eurodrive on 1300 739 827 and ask for MOVITRAC® B product recall, or email

A technician or representative will visit your home to replace or reload the inverter with Firmware version 16.

Traders who sold this product

Affected frequency inverters may used in in-home passenger lifts sold by:
The Residential Lift Company
Velocity Home Lifts

Where the product was sold
Dates available for sale
  • 10 December 2018 - 18 July 2019

Responsible regulator

Energy Safe (VIC) is the responsible regulator for this recall.

Energy Safe (VIC)
Product category