SEW-Eurodrive Pty Ltd — MovitracB Frequency Inverter with Firmware 17 Installed in Devices such as In-Home Passenger Lifts
What are the defects?
In-home passenger lifts using frequency inverters that have Firmware 17 installed may exhibit unexpected behaviour during operation.
What are the hazards?
The equipment fitted with the affected inverter can become jerky, sag or fall uncontrollably when in use, which may result in serious injury.
What should consumers do?
Stop using the affected equipment immediately and contact SEW Eurodrive on 1300 739 827 and ask for MOVITRAC® B product recall, or email MovitracBrecall@sew-eurodrive.com.au
A technician or representative will visit your home to replace or reload the inverter with Firmware version 16.
Affected frequency inverters may used in in-home passenger lifts sold by:
The Residential Lift Company
Velocity Home Lifts
- 10 December 2018 - 18 July 2019
Recall advertisements and supporting documentation
Energy Safe (VIC) is the responsible regulator for this recall.