Panasonic Australia Pty Ltd — Panasonic Toughbook Laptop
What are the defects?
There is a software configuration issue with the battery pack discharge which causes the battery to potentially overheat.
What are the hazards?
If the battery pack overheats it may smoke, potentially leading to a fire hazard.
What should consumers do?
Consumers should take the following steps:
Check the laptop battery pack to determine if there is any excessive heat.
Use the Battery Pack control utility in the laptop to configure the battery pack power usage by adjusting the charging control utility to “Eco Mode”. If the laptop does not have the Battery Pack charging control utility then go to the Panasonic website: http://toughbook-au.panasonic.com.au/battery-safety-notice-ax-c2-sx-series to receive more information.
Panasonic will release new battery charging configuration software on 12 June 2018 for the laptops. Consumers should register their details to receive the new software by either calling 1800 700 006 (Monday to Friday 8.30am to 5pm AEST) or visiting http://toughbook-au.panasonic.com.au/battery-safety-notice-ax-c2-sx-series for more information.
For further information contact Panasonic on the toll free number 1800 700 006 Monday to Friday between 8.30am and 5pm (AEST) or via email at firstname.lastname@example.org or go to http://toughbook-au.panasonic.com.au/battery-safety-notice-ax-c2-sx-series
Multi Media Technology Pty Ltd as the Panasonic Distributor
- 1 April 2013 - 31 March 2016
Recall advertisements and supporting documentation
Australian Competition and Consumer Commission is the responsible regulator for this recall.