Mercedes-Benz Australia/Pacific Pty Ltd — Mercedes-Benz GLA and GLC MY2020

Identifying features

VIN (Vehicle identification number)
See attached VIN list

What are the defects?

Due to a software issue, the automatic network search of the emergency call system (eCall) communication module may be deactivated. In this case, the automatic and manual emergency call may not be available outside of the network coverage of certain providers.

What are the hazards?

If the eCall system is deactivated, in the event of an emergency it would not be possible for the vehicle occupants to connect with emergency services, either manually or automatically. As a consequence, emergency vehicles may not be directed to the affected vehicle or may be delayed. This could increase the risk of death if a serious injury has occurred.

What should consumers do?

In the event of an accident, a voice call can be made to emergency services via 112-dial back up (depending on network coverage).

Consumers are asked to contact their most convenient Mercedes-Benz Retailer to arrange an appointment for the required software update.

To find a local Mercedes-Benz retailer, visit

Traders who sold this product

Authorised Mercedes-Benz dealerships

Where the product was sold
Dates available for sale
  • 3 February 2020 - 21 July 2020

Responsible regulator

Department of Infrastructure, Transport, Regional Development and Communications is the responsible regulator for this recall.

Department of Infrastructure, Transport, Regional Development and Communications
Product category