K Care Healthcare Solutions Pty Ltd t/as Independent Healthcare Solutions — Karma Flexx Wheelchairs Model Numbers KM-8022/KM-8522 and KM8022TL/KM-8522TL
What are the defects?
The Karma Flexx Wheelchair may have been supplied without the required carabiner symbol to indicate the location for in-vehicle mounting. These labels are required under the standard ISO7176-19 and AS/NZS 3695.1:2011.
The user manual for the KM-8022 TL was misleading in that it states the KM-8022 TL has not been crash tested, when in fact it is deemed to be compliant by virtue of being substantially equivalent to the KM-8022.
What are the hazards?
If a user places the mounting straps in the incorrect location, the chair may not act as designed in the event of an accident, increasing the risk of a serious injury.
What should consumers do?
Independent Healthcare Solutions will contact affected consumers in writing to arrange to provide a repair kit that will include a new user manual, stickers and instructions.
Consumers should take the following actions:
1. Inspect the wheelchair and determine if the correct stickers are present or not.
2. If the stickers are absent, attach the stickers following the instructions that have been provided.
3. Discard the old user instruction manual and replace it with the new user instruction manual.
4. Complete the Reply-paid postcard and return it to Independent Healthcare Solutions within 7 days.
For further information, contact Independent Healthcare Solutions on 1300 783 783.
Healthcare equipment retailers and rehabilitation services
- 1 July 2014 - 16 December 2020
Therapeutic Goods Administration is the responsible regulator for this recall.