INS LifeGuard — LifeGuard SmartHome IP Dialler versions 2.0 and 2.2

Photograph of Smartphone IP Dialler

Identifying features

Other
See attached Identifying number list

What are the defects?

The battery may fail and overheat and the battery casing may melt and this could lead to a fire.

What are the hazards?

If the battery overheats and causes a fire this increases the risk of serious injury, death and/or property damage.

What should consumers do?

INS LifeGuard will contact affected consumers directly, to arrange for the affected product to be returned for inspection, and where necessary repair and/or for the battery to be replaced, free of charge.

For further information, please contact INS LifeGuard by phone on 1800 636 226 or email lifeguard@theinsgroup.com.au or via the website at https://www.theinsgroup.com.au

Where the product was sold
Nationally
Dates available for sale
  • 3 November 2017 - 9 October 2020

Recall advertisements and supporting documentation

Responsible regulator

Australian Competition and Consumer Commission is the responsible regulator for this recall.

Australian Competition and Consumer Commission
Product category