Garmin Australasia Pty Ltd—Garmin nuvi range

Identifying features

Garmin Model Region

nüvi 250W, New Zealand Australia/NZ

nüvi 260W, New Zealand Australia/NZ

nuvi 760, New Zealand Australia/NZ

GPS Unit,nuvi 250W,NZ,N.O. Australia/NZ

GPS Unit,nuvi 260W NZ,N.O. Australia/NZ

GPS Unit,nuvi760 NZ,N.O. Australia/NZ

nüvi 250W, Australia Australia

nüvi 260W, Australia Australia

nüvi 260W, Australia Australia

nüvi 760, Australia Australia

GPS Unit,nuvi 250W,
Australia,N.O. Australia

GPS Unit,nuvi260W
Australia,N.O. Australia

GPS Unit,nuvi760
Australia,N.O. Australia

GPS Unit,nuvi 250W,Australia,
Redesign, N.O. Australia

GPS Unit,nuvi 260W,Australia,
Redesign, N.O. Australia

What are the defects?

Garmin has identified a risk that the batteries may overheat when used in nuvi devices that contain a specific printed circuit board (PCB) design. In rare circumstances, overheating of the product's battery may lead to a fire hazard. This defect only applies to the nuvi products with the model numbers specified above.

What are the hazards?

The potential hazard is that in rare circumstances, the overheating of the battery may lead to an increased risk that individuals may be injured and/or property damaged as a result of the device reaching high temperatures or starting a fire.

What should consumers do?

To determine if a unit is affected, consumers should visit the Garmin website which has been set up to coordinate the recall.

Consumers will be asked to enter their nuvi's serial number into the website. If their unit has the specific PCB design and contains a battery from the specific date range, they will be given instructions on how to return their nuvi. In Australia, Garmin will replace the entire nuvi device and return the nuvi to the affected customer free of charge. If customers are unable to access the website, they may contact Garmin through one of the phone numbers below.

In Australia call 1800 113 738 and in New Zealand call 0800 427 652.

Traders who sold this product

Harvey Norman, The Good Guys, GPS Oz, Everything GPS and Dick Smith.

Where the product was sold
Dates available for sale
  • 1 September 2007 - 31 July 2009

Recall advertisements and supporting documentation

Responsible regulator

Australian Competition and Consumer Commission is the responsible regulator for this recall.

Australian Competition and Consumer Commission
Product category