Fireplace Products Australia Pty Ltd — Regency and Masport F38/FG38 Open Flued Gas Log Fireplace (Natural Gas Only)

Regency F38/FG38 Open Flued Gas Log Fireplace

What are the defects?

Under certain circumstances the heaters may produce too much carbon monoxide.

What are the hazards?

There is a potential for carbon monoxide poisoning, which can result in severe injury or death.

What should consumers do?

Consumers should immediately cease using the heater and contact Fireplace Products Australia Pty Ltd (FPA) on 1800 860 660 between 8:00am - 4:30pm Melbourne time (Mon-Fri) or email for more information. Consumers can check if the heater is affected by using the search function at FPA will arrange for testing and modification. If heating is required before FPA can conduct testing, please use other sources. DO NOT bring outdoor gas appliances indoors.

For more information, see safety alert from Energy Safe Victoria at

Traders who sold this product

Specialist heating dealers

Where the product was sold
Dates available for sale
  • 1 January 2003 - 30 April 2018

Recall advertisements and supporting documentation

Responsible regulator

Energy Safe (VIC) is the responsible regulator for this recall.

Energy Safe (VIC)
Product category