Facebook Technologies LLC — Removable Foam Facial Interface for Oculus Quest 2 Virtual Reality Headsets
What are the defects?
Substances normally present in the foam interface’s manufacturing process may cause skin irritation.
What are the hazards?
Some users may experience non-allergic skin irritation (redness, bumps or swelling) where the Quest 2 foam interface rests on the face. This irritation is different from the normal pressure marks people sometimes experience after a VR session.
What should consumers do?
Oculus is replacing the foam interface for those consumers affected.
Consumers who have experienced skin irritation where the Quest 2 foam interface rested on their face should contact Oculus Support via https://support.oculus.com/1504463656600795 for assistance.
Recall advertisements and supporting documentation
Australian Competition and Consumer Commission is the responsible regulator for this recall.