D. & M. Holdings Pty. Ltd. and QualiFi Pty Ltd — Heos 1 Go Pack by Denon Rechargeable Battery

Heos 1
Heos 2
Heos 3

Identifying features

All serial numbers beginning with 5xxGxxxxxx, and serial numbers between 601G913517 to 601G914004.
The serial number can be found on the base of the battery.

What are the defects?

The battery cells in the rechargeable battery pack may combust.

What are the hazards?

The rechargeable battery may pose a fire safety hazard.

What should consumers do?

Consumers should immediately discontinue use of the rechargeable battery pack and contact Qualifi Pty Ltd for instructions to replace the product.

Please direct all calls and any queries concerning this recall to QualiFi Pty Ltd on 03 8543 1166 or support@heos.com.au or visit www.qualifi.com.au

Traders who sold this product

Various electronic retailers

Where the product was sold
Dates available for sale
  • 19 May 2015 - 18 July 2016

Recall advertisements and supporting documentation

Responsible regulator

Australian Competition and Consumer Commission is the responsible regulator for this recall.

Australian Competition and Consumer Commission