Carrier Corporation — Carrier Ductless Hi-Wall and Cassette Split Heater/Air Conditioner

Photograph of Carrier heater air conditioner 38SHV135P1 13.5kW cool & 16kW heat, 38SHV165P1 65.5kW cool & 17kW heat, 38TSV110P1 10.5kW cool & 12.3 kW heat, 38TSV130P1 12.5kW cool & 13.0kW heat
Carrier heater air conditioner Carrier heater air conditioner 38SHV105P1 10.5kW cool & 11.2 kW heat, 38TSV080P1 7.6kW cool & 9.2kW heat
Photograph of Carrier heater air conditioner 38TSV067P1 6.7kW cool & 8kW heat, 38QHF080 8.0kW cool & 9.0kW heat, 38SHV071P1 7.1kW cool & 8.4kW heat; 38SHV087P1 8.7kW cool & 8.9kW heat
Photograph of Carrier heater air conditioner 38SHV052P1 5kW cool & 5.7kW heat
Photograph of Carrier air conditioner heater compliance plate showing location of model and serial number

Identifying features

See Product Description for model numbers and heating and cooling capacities of affected units

What are the defects?

The fan motor in the outdoor condensing unit may fail.

What are the hazards?

If the fan motor in the outdoor condensing unit fails, a fire could result, which could cause property damage and/or personal injury.

What should consumers do?

Consumers should stop using the units until a repair has been carried out.

Carrier, through its Australian distributor AHIC (Australia) Pty Ltd and local agents, will contact affected consumers and make arrangements to visit the consumer’s home and repair the unit. Owners of affected units may also contact AHIC (Australia) Pty Ltd directly using the contact details below to arrange for the repairs to be carried out.

For further information, phone 1800 959 554, email or visit

Traders who sold this product

Authorised Carrier dealers

Where the product was sold
Dates available for sale
  • 1 November 2013 - 30 June 2019

Recall advertisements and supporting documentation

Responsible regulator

Energy Safe (VIC) is the responsible regulator for this recall.

Energy Safe (VIC)
Product category