Acer Computer Australia Pty Ltd—Acer Aspire Notebook models AS5738G and AS5738ZG

Identifying features

Owners are to contact Acer with the product serial number or the "SNID" number to establish if the unit is affected. Instructions as to where to locate the serial number or the SNID number will be given at the point of contact with Acer.

What are the defects?

The BIOS software (Basic Input/Output System) installed in the affected notebooks incorrectly regulates the operation of the power adapter to the effect that in certain circumstances the adapter will overheat.

What are the hazards?

In certain circumstances the power adapter may in approximately 10 minutes reach a temperature of up to 71 degrees celsius. This temperature is approximately 10% higher than the usual maximum operation temperature for the adapter. The circumstances under which the adapter may overheat are:
- the adapter is engaged in the notebook and switched on;
- the notebook battery is fully charged; and
- the notebook is operating an application with high energy use, most typically a gaming application.

What should consumers do?

(a) Contact Acer’s website and following the directions. Select the ‘Service and Support’ link at top of page; or
(b) Telephone Acer’s call centre on 1300 365 100 where directions will be given.
At either contact point, consumers will be given instructions for the correction of the BIOS software which will completely rectify the defect. Alternatives for correction are:
- Download a “patch” from Acer’s website;
- Acer will dispatch a patch on a CD to the customer;
- Return the notebook to Acer where the defect will be rectified.

Traders who sold this product

Bing Lee Electrics Pty Ltd, Blue Chip Infotech Pty Ltd, Clear Technology Vantage Point Pty Ltd, Compu Wholesale 2002 Pty Ltd, Dataflex (NSW), Derni Pty Ltd T/As Harvey Norman, Enisun Computers, Express Online (A Division Of Dimension Data), Gray's Online, Harvey Norman, Ingram Micro Pty Ltd, JB HiFi, Joyce Mayne Harvey Norman, Power Computers, Radio Rentals, Retravision, Rosh-Tech Townsville, Rte Trading Pty Ltd, Synnex Australia Pty Ltd, The Australian Laser And Fax Supplies Co. Pty. Ltd, The Good Guys, Thorn Australia Pty Ltd / Radio Rentals, W.Coogan & Co P/L T/As Coogan Stores, Wow Audiovisual Superstores P/L T/As Xit Distribution Pty Ltd.

Where the product was sold
Dates available for sale
  • 1 April 2009 - 30 June 2009

Recall advertisements and supporting documentation

Responsible regulator

Australian Competition and Consumer Commission is the responsible regulator for this recall.

Australian Competition and Consumer Commission