Surveillance program

The ACCC’s surveillance program is focused on ensuring businesses are not selling consumer products that are banned or fail to meet mandatory safety standards.

ACCC surveillance

The ACCC has an annual surveillance program. We conduct surveillance and testing of products from physical and online stores, including those supplied via online platforms. Our surveillance program is focused on ensuring businesses are not selling consumer products that are banned or fail to meet mandatory safety standards. We also examine potentially unsafe goods that are not subject to any specific mandatory standard.

The ACCC employs a risk-based approach to surveillance, ensuring resources are dedicated to high priority issues.

Current surveillance program

The following products have been prioritised to undergo surveillance and testing across Australia between July 2019 and June 2020:

For results from recent surveillance activities, see Surveillance results.

During a surveillance period

If you are a supplier, an ACCC inspector may conduct surveillance in your online and physical retail stores. They may purchase products from your online store or visit your local store and conduct physical checks there. They may also purchase a number of products from you for testing against the relevant mandatory standard or ban. ACCC inspectors are usually dressed in plain clothes and will pose as a regular consumer.

There are times where they may need more information or need your assistance to check a product in more detail. In these cases, inspectors will inform you that they are from the ACCC, show you their inspector badge and ask for your permission to continue with the surveillance. If you do not consent, the inspectors must leave your premises immediately.

Non-compliance

If an ACCC audit identifies a non-compliant product, suppliers are required to:

  • remove these products from sale
  • conduct a voluntary recall.

In serious instances, we may take immediate enforcement action that can include issuing Infringement Notices or court action with maximum penalties being the greater of $10 million, three times the value of the benefit received, or where the benefit cannot be calculated, 10 per cent of annual turnover in the preceding 12 months. Each supplier in the supply chain is responsible for compliance and ensuring products are safe and fit for purpose, regardless of where they may be in the supply chain, or whether they are domestic or overseas manufacturers, suppliers or distributors. Suppliers include manufacturers, importers, distributors and retailers. There will often be more than one supplier responsible for a particular product.

See: Fines & penalties

Follow-up surveillance and testing are always conducted to ensure suppliers do not resupply any further non-compliant products.

Businesses should develop a compliance program to help reduce the risk of:

  • causing injury or death through the supply of non-compliant products
  • ACCC action for non-compliance.

More information

Compliance program
Mandatory standards
Product bans
Recalls