Product safety tips for online shopping

21 Jun 2017

Woman using laptop

When shopping online, we recommend thinking about product safety and checking your purchases meet mandatory Australian requirements.

If you are buying a product from an overseas retailer, be aware that – although required by law – the business might not comply with the mandatory safety standards and bans that protect you and your family from injury.

You can use the following tips to make a safer online purchase:

It's also important to remember that consumer guarantees may be difficult to enforce if you purchase a product from an overseas supplier. Consumers who have difficulties with an international business can also contact the consumer protection agency in the country where the business is located.

Information for suppliers

All businesses supplying products to Australia – including online stores – must comply with mandatory safety standards and bans.

To ensure the products you plan to supply to Australia comply with mandatory product safety regulations:

More information

Global recalls
Mandatory standards
Safety standards & bans
Consumer rights and guarantees